Privacy Policy
Last updated: 23 September 2026
Identity and role of the data controller
glitzwaveku is the data controller responsible for the personal data processed on this website. We determine the purposes and means of processing your personal data in connection with our media feed services including professional video operations, live signal management, content distribution, camera work and high-quality feeds for news and broadcasting. Our registered address is 3 The Merlin Centre, Lancaster Road, High Wycombe, HP12 3QL, United Kingdom and you may contact us at [email protected] or 020 8453 8989.
Scope of the notice and the people it covers
This notice applies to all visitors to our commercial website, including individuals who submit enquiries through the contact form, subscribe to services, or interact with our media feed platform. It covers personal data collected from users in the United Kingdom and explains how we handle that data under UK GDPR and the Data Protection Act 2018.
Categories of personal data and the sources from which they are obtained
We collect contact details such as name, email address and phone number when you use the contact form. We also process technical data including IP address, browser type, device information and usage logs obtained automatically when you visit the site. Additional data may include professional details if you provide them in relation to media services. Data is sourced directly from you or through automated collection via cookies and server logs.
Purpose-by-purpose explanation of processing and the legal basis for each purpose
We process contact data to respond to enquiries on the basis of legitimate interest in providing customer support. Technical data is processed to maintain site security and functionality under legitimate interest. Where you consent to marketing communications we process data under consent. Service-related data for media feed delivery is processed under contract necessity. Each purpose is explained clearly so you understand why data is used and the corresponding legal basis.
Whether providing data is required and the consequences of not providing it
Providing contact information through the form is voluntary but necessary to receive a response. Failing to supply required details may prevent us from processing your enquiry. Technical data collection is automatic and required for basic site operation; disabling cookies may limit functionality.
Cookies and similar technologies
We use cookies and similar technologies for essential site operation, analytics and preference storage. Details of each category and how to manage them are set out in our separate Cookie Policy which you can access via the site-wide cookie banner.
Processors, service-provider categories, recipients, and disclosures required by law
We share data with trusted processors such as hosting providers, email service platforms and analytics tools under strict contracts. Data may also be disclosed to regulators or law enforcement where legally required. We do not sell personal data.
International transfers and the safeguards used when they apply
Some processors may be located outside the UK. In such cases we use UK-approved safeguards including standard contractual clauses and adequacy decisions to ensure equivalent protection for your data.
Specific retention periods or defensible criteria for deciding them
Contact data is retained for up to two years after the last interaction unless longer retention is needed for legal obligations. Technical logs are kept for twelve months. Retention criteria include legal requirements, business necessity and your rights to erasure.
Security and data-minimisation practices
We apply appropriate technical and organisational measures including encryption, access controls and regular reviews. Data collection is limited to what is necessary for the stated purposes. No absolute security guarantees are made but we continually improve protections.
All applicable data-subject rights and a practical method for exercising them
You have rights to access, rectification, erasure, restriction, portability and objection. To exercise these rights please email [email protected] or write to 3 The Merlin Centre, Lancaster Road, High Wycombe, HP12 3QL, United Kingdom. We will respond within one month.
The right to withdraw consent and object to direct marketing or profiling
Where processing relies on consent you may withdraw it at any time by contacting us. You may also object to direct marketing or any profiling by using the unsubscribe link or emailing [email protected].
The right to complain to the competent supervisory authority
If you are dissatisfied you may lodge a complaint with the UK Information Commissioner’s Office via their website or by post to their office in Wilmslow.
Children or age restrictions
Our services are directed at professional users and we do not knowingly collect data from children under 18. If we become aware of such data we will delete it promptly.
Automated decision-making and profiling
We do not engage in automated decision-making or profiling that produces legal or significant effects on individuals.
Policy changes and the effective or last-updated date
We may update this policy periodically. The last updated date appears at the top of the page. Continued use of the site after changes constitutes acceptance of the revised policy.